Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

Free Shipping
We offer free standard shipping on all orders within the United States.

Delivery Time
Estimated delivery time is 4–12 business days after the order has been shipped. Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak periods.

Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to become active.

Address Accuracy
Please ensure that all shipping information is correct at the time of purchase. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier or our support team for assistance.

Order Changes or Cancellations
Orders can only be modified or canceled within 12 hours after placement. After this period, the order may already be in processing or shipped.

Contact Us
If you have any questions regarding shipping, please contact us at:
support@charmharborshop.com