Refund policy
Return & Refund Policy
Last updated: [Insert Date]
Thank you for shopping with us. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) is required.
To start a return, please contact us at [your email address]. Returns sent without prior authorization may not be accepted.
Free Return Shipping
We offer free return shipping for eligible returns within the United States. Once your return request is approved, we will provide a prepaid return shipping label and instructions.
Refunds
After we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Original shipping charges (if any) are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and make it right at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Non-Returnable Items
At this time, we do not designate any items as final sale. All products are eligible for return within the 30-day return window unless otherwise stated on the product page.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: support@charmharborshop.com
Business Name: CHARM HARBOR, CORP.